Shipping & Return Policy
1. Shipping Policy
Free shipping by DHL/FedEX (About 8-20 Days) We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
We also offer free flat rate shipping on all our products to most destinations.
1-2 days after your order is sent, you will receive a shipping confirmation email with the tracking number of your order. Please offer a real and effective e-mail address, in which the delivery status of goods can be informed promptly.
You can cancel the order anytime before it's shipped, I will issue a full refund to your PayPal account very soon. If your order is shipped, then you will need to return it to me, and pay the returning shipping cost.
To protect the integrity of our order processing, lancyoilpainting.com reserves the right to require additional order verification for any and all orders before processing for shipping.
For Complete shipping details, please refer to our Warranty and Return Policy
A tracking number will be sent to you via shop shipping notification, you will receive it just in around 4 days after it's shipped.
2. Return Policy
Hassle-free returns and exchanges.
- Return it for a FULL refund or get a replacement just as easy as you purchase it.
We want happy customers!! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. You only need to do 3 things:
1. Email us for our shipping address to ship painting back (please DO NOT pack it with cardboard box, it must be packed it in a plastic tube like I do).
2. Ship it back with Post Office ONLY!! Because it's cheapest and it doesn't require too many paper work when it imports to China.
For you reference:
USPS in USA
Canadian Post in Canada
Royal Mail in UK
Australia Post in Australia
3. Get a full refund once the returned painting is received. Or if you want to exchange for another piece, we will ship out the replacement just in a few days after the returned one is delivered.
If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
---- If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
---- We are not responsible for packages lost in transit.
---- If you have any questions about returning your products, please contact us!
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have treated it as spam. In this case, please contact us for assistance.
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
✔ Email: email@example.com
✔ WhatsApp / Wechat: +8618059865827
Company Address: Unit A-11，Building C，Xiangyu Road 93 Xiangyu Road,Pilot Free Trade Zone,Xiamen Fujian Province,China,361000